In this episode of Lennox ON AIR, Dave and Doug sit down with dealers Ryan St. Michel (Grove Mechanical) and Tevis Deschamp (Fire & Ice), alongside TM Darren Benson, to explore how zoning and mini-split technology are reshaping the future of home comfort. As homeowners increasingly seek personalized solutions for hot and cold spots, bonus rooms, garages, and unique living spaces, the group discusses why traditional approaches are no longer enough and how dealers can turn comfort challenges into growth opportunities.

The conversation dives into the real-world applications of zoning, the impact of variable-capacity technology, and the growing demand for customized comfort. You'll hear practical insights on educating homeowners, overcoming common misconceptions, training teams on emerging technologies, and presenting solutions that go beyond equipment replacement. If you're looking to differentiate your business, deliver a better customer experience, and unlock new revenue opportunities, this episode offers actionable takeaways you can put to work right away.

Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Dave and Doug sit down with Preferred Vendors Lace, ZyraTalk, and Free2Grow, alongside Lennox customer insights leader John Christensen, to explore how AI is transforming the way dealers manage customer communication. With homeowners expecting faster responses and more convenient service than ever before, the group discusses why missed calls, delayed follow-up, and inconsistent customer experiences are creating costly gaps for many businesses.

The conversation dives into the real-world impact of unanswered calls, how AI-powered tools can help dealers capture more opportunities, and why maximizing existing demand may be just as important as generating new leads. You'll hear practical insights on improving response times, supporting customer service teams, measuring ROI, and creating a more consistent experience that turns every customer interaction into a growth opportunity.

Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON AIR is a Lennox Learning Solutions Production.

Some service calls stay with you forever. In this Lennox ON CALL episode, Nick and Anthony break down one of those stories—the kind you can’t make up. They rate it for awkwardness, customer drama, gross‑out factor, humor, and pure tool improvisation to see how it stacks up against the worst of the worst.

Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON CALL is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Doug and Dave sit down with dealers Jason Schlunt (Bellows Plumbing, Heating, Cooling, and Electrical) and Dalton LaMay (Dalton’s Heating and Cooling), alongside Lennox leaders, to explore how AI is reshaping the call center—and why missed calls are quickly turning into missed revenue. From shifting homeowner expectations to the need for instant response, they break down how dealers are rethinking the way they capture and convert inbound opportunities.

The group also dives into where opportunities are slipping through the cracks and how top performers are closing the gap. You’ll hear real-world insights on combining human teams with AI, improving response times, and creating a more consistent customer experience. If you’re looking to reduce missed opportunities and capture more demand, this episode delivers practical takeaways you can put to work right away.

Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Doug and Dave sit down with Preferred Vendors Justin Judd of Chiirp and Jake Huling of Aptly Able to break down what’s really happening in today’s lead generation and follow-up landscape. With homeowners making faster decisions and lead costs continuing to rise, they explore how speed, consistency, and smarter processes are reshaping the way successful dealers operate.

The conversation also dives into the gaps that quietly impact performance—missed calls, slow response times, and lack of follow-up—and how those small breakdowns can lead to major lost revenue. Justin and Jake share practical strategies for improving response speed, reengaging overlooked opportunities, and leveraging the right vendor partnerships to capture more of the business already within reach.

Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON AIR is a Lennox Learning Solutions Production.

Every HVAC tech has those jobs that teach you something you never forget. In this Lennox ON CALL episode, Nick and Anthony share real tips and tricks straight from the field—covering troubleshooting shortcuts, mindset mistakes, and the habits that separate good techs from great ones.

Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON CALL is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Doug and Dave sit down with dealer Richard Dorman (Rite Way Heating, Cooling, and Plumbing) and DM Sean Dinel to break down why speed to lead has become a defining advantage in today’s market. From shifting homeowner behavior to rising competition and lead costs, they explore how dealers are rethinking lead generation—from leveraging existing customers to testing new tools, digital strategies, and grassroots approaches.

The conversation also highlights where many dealers lose opportunities: after the lead comes in. Sean and Richard share what effective follow-up really looks like, how top performers track and optimize every lead source, and why doing nothing is no longer an option. If you’re looking to move faster, convert more, and build a more resilient pipeline, this episode delivers practical, real-world insights you can put to work right away.

Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON AIR is a Lennox Learning Solutions Production.

Vote for Dave Chatmon for ACHR NEWS HVAC Legend All-Star Award by May 29!

In this episode of Lennox ON AIR, Doug and Dave sit down with Jennifer Fink (Manager, Field Marketing) and Valerie Mastalka (Director, Channel Marketing) to unpack the Lennox Preferred Vendor program and why it matters for dealers. From the thinking behind the program to the rigorous vetting process vendors must go through, they explain how these partnerships are built to save time, reduce risk, and help dealers focus on what truly drives growth—whether you’re just getting started or scaling an established business.

The conversation also tackles common missteps that can limit results, like treating vendors as a “set it and forget it” solution or skipping clear goals up front. Jennifer and Valerie share what success actually looks like when dealers stay engaged, align on objectives, and use trusted partners as an extension of their team. If you’re looking for smarter ways to solve business challenges, drive profitability, and stop feeling like you have to figure it all out on your own, this episode offers practical clarity and a clear path forward.

Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON AIR is a Lennox Learning Solutions Production.

Before you take that first HVAC job, slow down. In this kick-off episode of Lennox ON CALL, DM Nick Galanis and FTC Anthony Vitale talk through the real questions every tech should ask an employer—from on‑call expectations and pay to training, tools, and long‑term growth—so you don’t learn the hard way.

Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON CALL is a Lennox Learning Solutions Production.

Recorded live at Lennox Vision Tech, this episode marks the official launch of Lennox ON CALL, a new podcast created to amplify the voice of the HVAC technician. Joining Dave and Doug on the Lennox ON AIR stage, DM Nick Galanis and FTC Anthony Vitale share the inspiration behind building a platform dedicated to the real-life experiences of those in the field. From the isolation of working solo to the need for stronger connection, mentorship, and advocacy, Lennox ON CALL is designed to give technicians a place to be heard—and celebrated.

Blending humor, honesty, and insight, this conversation introduces what listeners can expect from the new series: unforgettable service call stories, lessons learned outside the textbook, and a deeper look into the lives behind the tools. Filmed in front of a live Vision Tech audience, this episode captures the energy, passion, and purpose driving the next evolution of Lennox ON AIR—one that ensures technicians everywhere know they’re never truly working alone.

Got a story, tip, or opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!

Lennox ON AIR is a Lennox Learning Solutions Production.