On Cloud CX

In this episode our Senior Conversational UX Designer, Allan, walks us through best practices of how to effectively build the bot dialogue. Did you know that is it a legal requirement to make sure your bot identifies itself as your virtual assistant from the get go? Learn this and more in this fun yet education episode. With Allan, you are sure to get a good hearted laugh, so sit back, relax and enjoy the episode! 

Your bot will be one of your facing images of your company. It's important to make sure this channel matches and conveys the identity of your brand. This is also where you let your creative ideas flow!

In this episode, content marketer, Kathy Tangarife, walks you through the questions you should be asking yourself to help guide you through the steps of branding your bot. Your bot deserves to reach it's full potential and its up to you to help guide it and make fundamental decisions especially when it comes to giving your bot a personal flare. 

In this episode, we break down best practices and tips for giving your bot a job. Before you have a set job for your bot, however, it's important to identify who the members of your team will be who will help you in the process. We recommend you have a chatbot developer, a chatbot success manager, a data scientist, a conversational designer, and a UI/UX designer. 

At NeuraFlash we are a leading AI and ISV partner of Salesforce. As intelligent experience experts integrating the power of AI with Service Cloud, we want to make sure that you are providing the best experience possible for your customers and employees. In this pilot episode, we discuss what the rest of the series will consist of. We are starting this season with "Getting to know the Einstein Bot."

In this episode, we welcome our first guest on the show, Jhad Katerji, Lead Solutions Engineer at NeuraFlash. Jhad walks us through his experiences in working with Einstein Bots, customers, as well as helping us identify best practices for what an Einstein Bot should know.