Rob Markey, Senior Partner at Bain & Company, describes the evolution of his customer-centric mission while breaking down the past, present, and future of the Net Promoter System he co-created.

Rob Markey, Senior Partner at Bain &amp; Company, describes the evolution of his customer-centric mission while breaking down the past, present, and future of the Net Promoter System he co-created.

On Loyalty: Rob Markey

Breakthrough Builders is a show about people whose passions, perspectives, instincts, and ideas fuel some of the world’s most amazing products, brands, and experiences. It’s a tribute to those who have the audacity to imagine - and the persistence to build - breakthroughs.

Join Jesse Purewal as he hosts engaging, open conversations with accomplished leaders across the fields of technology, medicine, social impact, education, sports, public affairs, and society, revealing the personal influences and professional experiences that shape the way they imagine, innovate, and invent - so you can get the inspiration and insight you’re looking for as you build your own breakthroughs.

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Technology

Careers

Management

Breakthrough Builders is a show about people whose passions, perspectives, instincts, and ideas fuel some of the world’s most amazing products, brands, and experiences. It’s a tribute to those who have the audacity to imagine - and the persistence to build - breakthroughs. Join Jesse Purewal as he hosts engaging, open conversations with accomplished leaders across the fields of technology, medicine, social impact, education, sports, public affairs, and society, revealing the personal influences and professional experiences that shape the way they imagine, innovate, and invent - so you can get the inspiration and insight you’re looking for as you build your own breakthroughs.

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On Loyalty: Rob Markey

On Loyalty: Rob Markey