On the Air

On the Air

By StonewaterSociety & CultureDocumentaryBusinessNon-Profit
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On the Air episodes

  • Shared ownership: Part 2

    To view the full transcript for this episode please click here.

    Featuring:

    Beverley Booth-Jones - Senior New Homes Executive, Stonewater

    Kathryn Hopkins - Customer Experience Manag, Stonewater

    Ella Cheney - Shared Ownership Programme Manager, National Housing Federation

    Kelly McCabe - Managing Director, The Mortgage People

    To find out more about Stonewater's shared ownership programme please go to the Stonewater Homes website.

    To listen to Shared ownership: Part 1 please click here. 

    30 min
  • Choose to challenge #IWD2021

    To view the full transcript for this episode please click here.

    Featuring: 

    Shamela Khatun - Coach, Stonewater's South Asian Women’s Refuge

    Alison Inman - Former President of the CIH founder of the Make a Stand campaign

    Valerie Wise - National Domestic Abuse Lead, Victim Support 

    Sian Rios - Specialist Project Coordinator, Stonewater’s dedicted LGBTQ+ provision ‘Safe Space’

    For more information about Stonewater's domestic abuse service please refer to the Stonewater website.

    35 min
  • Internal Mini-Series: Bringing the customer promise to life
    In the second installment of this mini-series, we speak to colleagues from across the business to understand how the customer promise influences the amazing work they do.
    This episode was hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Comms) and they will be speaking to Matt Smart (Social Media Editor), Pav Johal (Finance Business Parnter), Rosie Norman (Voids and Allocations Team Leader), Charlie Bessant (Portfolio Options Analyst) and Helena Doyle (Customer Experience Director).
    37 min
  • Internal Mini-Series: Creating the Customer Promise
    Our customer promise is: 'We're proud to make things personal. If it matters to our customers, it matters to us."
    For this mini-series, we spoke to colleagues that were key in creating the customer promise to get a real insight into what it means to us and how it evolved.
    This episode was hosted by Lisa Lembergs (People Team) and Anisha Patel (Corpoate Communications) and they will be speaking to Dean Ballard (Head of Customer Insight), Danielle Carnegie (Organisation Development and Culture Lead) and Sue Shirt (Executive Director, Customer Experience).
    33 min
  • Episode Special: Zero-Carbon Homes
    Stonewater has teamed up with think tank IPPR to develop solutions that can solve the fundamental issue of how we decarbonise our housing stock and help to tackle climate change.
    17 min
  • Internal Mini-Series: Remobilisation Episode 3
    Following the outbreak of COVID-19, colleagues at Stonewater have adapted exceptionally well to new ways of working and meeting our customers needs. Now, as lockdown is slowly easing we are looking at our remobilisation plan and how we embed a new working culture into the organisation.
    This episode is hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Communications) and they will be speaking to colleagues in Corporate Services - Sarah Leahy, Kally Bisla, Donna Walker and Jenny Sawyer.
    If you have any questions about remobilisation, please get in touch with your line manager who can give you more information and chat through any specific concerns you may have.
    32 min
  • Internal Mini-Series: Remobilisation Episode 2
    Following the outbreak of COVID-19, colleagues at Stonewater have adapted exceptionally well to new ways of working and meeting our customers needs. Now, as lockdown is slowly easing we are looking at our remobilisation plan and how we embed a new working culture into the organisation.
    This episode is hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Communications) and they will be speaking to colleagues in Supported Housing and Home Ownership - Manon Thomas, Nicola Henderson, Joanne Morris and Guy Stenson.
    If you have any questions about remobilisation, please get in touch with your line manager who can give you more information and chat through any specific concerns you may have.
    31 min
  • Internal Mini-Series: Remobilisation Episode 1

    Following the outbreak of COVID-19, colleagues at Stonewater have adapted exceptionally well to new ways of working and meeting our customers needs. Now, as lockdown is slowly easing we are looking at our remobilisation plan and how we embed a new working culture into the organisation.

    This episode is hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Communications) and they will be speaking to colleagues in Customer Experience - Cherie Thompson, Vicky Layton-Morris and Dave Lockerman. 

    If you have any questions about remobilisation, please get in touch with your line manager who can give you more information and chat through any specific concerns you may have. 

    32 min

About On the Air

From the publisher's feed

On the Air, brought to you by leading housing provider Stonewater, will bring together key industry figures, colleagues and customers, for some lively conversations about what matters most in social housing.