In this episode, Manos explains that expanding into a team (often referred to as an 'Effective Business Unit') is more of a matter of your 'why' as apposed to when. That the primary reasons for starting a team could either be one, two or both of the following:
1. Leverage your capacity & level of service to become more profitable, and
2. Win back time.
Manos breaks down the numbers & goes into detail as to why you need to be on a high agent/office split to make an EBU work and make it worthwhile.