If you've ever wondered what it'd be like to run Operations at a virtual services startup at the start of Covid, look no further than Maven Clinic's Vice President of Network Strategy & Operations, Jamie Meyerson (named TIME's list of the 100 Most Influential Companies in 2023).

Launching an expedited application for Covid priority physicians, developing in-app Provider resource for clinical guidelines and Covid triage support, operationalizing clinical guidelines through revamped provider communications and training. Those are just a few of the projects Jamie spearheaded in her first six months at Maven.

And while that might be an extreme example, she's well aware that the reality of start-ups means roles, expectations, and environments change quickly. 

In the latest episode of Change Enablers, Jamie and Ken cover:
• Growth strategy, business development, and scaling virtual healthcare services
• Taking a decentralized Operations approach when she first joined Maven 
• The inflection points to start centralizing and specializing her team
• Shifting from serving providers to scaling and enabling member-facing teams
• Scaling her team one role at a time
• How she used documentation during the company's different tipping points 

Where to find Jamie Meyerson:
• LinkedIn: https://www.linkedin.com/in/jamiemeyerson/
• Maven Clinic: https://www.mavenclinic.com/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community

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