Summary Writer: Cynthia Yang
Editor: Bruce Way
Interviewee: Chris Dalton
James talks to Dr Chris Dalton about communication and patient-centred care. Patient-centered care refers to managing patients according to their needs, wants and capabilities, rather than according to the interest of the doctor or hospital.
Chris Dalton graduated from the University of Sydney in 1980 with honours and worked in surgical training as a resident and registrar in Sydney. He then trained in obstetrics, paediatrics and anaesthesia obtaining the Diploma in Obstetrics from the Royal Australasian College of Obstetricians and Gynaecologists. After working in rural general practice for a few years, Chris returned to surgical training and obtained the Fellowship of the Royal Australian College of Surgeons in ENT surgery in 1993.
After completing post-surgical fellowships in laryngology with Bruce Benjamin in Sydney and head and neck surgery with David Howard and Valerie Lund in London, he worked at Westmead Adult’s and Westmead Children’s Hospitals as an ENT surgeon, with a particular interest in head and neck oncology and paediatric otolaryngology. Chris also practised in the private sector as an ENT surgeon during this period.
He joined Serco in 2012 as a Medical Director, working in business development, clinical governance and the development of new models of health care delivery, especially involving coordinated care. Chris has also completed a Master of Public Health at the University of Sydney and is currently enrolled in the Master of Biostatistics program there.
Chris joined BUPA as a Medical Director in 2014, where he has roles in claims management, development and implementation of policies for health insurance, clinical governance for BUPA’s health provision services and designing and supporting the clinical aspects of BUPA’s new business development. Currently he is involved in a data analytics project to gain deeper clinical insights into Bupa’s datasets.
Chris also serves on committees for the Prostheses List and the MBS review for the Australian Federal Government.