On Verve: Modern Approach to Customer Experience

Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, Fara, Lauren and Alice interview Bianca Angelico and Gabbie Lapompe. A fun 10mins conversation between DayMakers. 

Connect with Bianca Angelico on social media
-  LinkedIn  Bianca Angelico

Connect with Gabbie Lapompe on social media
-  LinkedIn  Gabbie Lapompe

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
LinkedIn On Verve  

Music by Tristan Carmichael

Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, has an insightful conversation with three of our amazing DayMakers - Lauren, Fara, and Alice. They share their unique career journeys, discuss how their views on On Verve have evolved, and reveal the story behind one DayMaker's departure and much welcomed return.  

Connect with Bianca Angelico on social media
-  LinkedIn  Bianca Angelico

Connect with Fara, Lauren and Alice on social media
-  LinkedIn  Fara Painter
-  LinkedIn  Lauren Bibby
-  LinkedIn  Alice Neave

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
LinkedIn On Verve  

Music by Tristan Carmichael

Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, chats with Gabbie Lapompe, our incredible Head of Operations. They discuss the essence of guest and employee experience, the power of authenticity, and—of course—their favourite ‘F’ word. 

Connect with Bianca Angelico on social media
- Instagram  @chef_daymaker
-  LinkedIn  Bianca Angelico

Connect with Gabbie Lapompe on social media
-  LinkedIn  Gabbie Lapompe

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
LinkedIn On Verve  

Music by Tristan Carmichael

Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, sits down with Jaime Lloyd-Jones, Head of Internal Communications at Churchill Group. Together, they discuss the ever-evolving tech landscape, how data is important to understand guests' needs and why feedback is the secret sauce to success.  

Connect with Bianca Angelico on social media
- Instagram  @chef_daymaker
-  LinkedIn  Bianca Angelico

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
LinkedIn On Verve  

Music by Tristan Carmichael

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we invite back Lynne Cullen to help close out our first season as we reflect on 2021 and our predictions for 2022. 

Connect with Lynne Cullen  on LinkedIn

Connect with Bianca Angelico on social media
- Instagram  @biangelico
- Twitter @Bi_Workplace
-  LinkedIn  Bianca Angelico

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
Twitter @on_verve 
LinkedIn On Verve  

Music by Tristan Carmichael

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we talk to Lizzie Neave, who is the Group Marketing & Communication Director for Churchill Group. Lizzie and I sit down and reflect on the creation of On Verve - everything from the name to why we call our team DayMakers. Awesome episode for anyone thinking of currently creating a new brand. 

Connect with Lizzie Neave  on LinkedIn or Twiiter  @mrsneave

Connect with Bianca Angelico on social media
- Instagram  @biangelico
- Twitter @Bi_Workplace
-  LinkedIn  Bianca Angelico

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
Twitter @on_verve 
LinkedIn On Verve  

Music by Tristan Carmichael 

In this episode, Lucy Williams from BeSure Events share about her journey setting up a business during lockdown that is all about creating memorable experiences. She shares her insight on starting a business in lockdown to her special ingredients that create lasting memorable moments to Christmas parties this year. Loved this episode, subscribe, rate it, and share it.  We would love to hear from you.

Connect with Lucy Williams via instagram Instagram: @besure_events / @lucydarl or Linkedin.
Website: www.besureevents.co.uk

Connect with Bianca Angelico on social media
 - Instagram  @biangelico
- Twitter @Bi_Workplace
-  LinkedIn  Bianca Angelico

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests. 

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
Twitter @on_verve 
LinkedIn On Verve  

Music by Tristan Carmichael 

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Lynne Cullen, who is the Culture & People Manager for On Verve. Lynne shares about the culture at On Verve and why we refer to our team as DayMakers. We give a few hints to something exciting we are launching in October - we cant wait to share about it! Lynne also gives tips for interviews. 

Connect with Lynne Cullen  on LinkedIn. 

Connect with Bianca Angelico on social media
- Instagram  @biangelico
- Twitter @Bi_Workplace
-  LinkedIn  Bianca Angelico

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
Twitter @on_verve 
LinkedIn On Verve  

Music by Tristan Carmichael 

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in Florida. Tony Johnson is an award-winning customer experience speaker, trainer, and consultant who helps organizations grow through cx strategy, leadership development, and employee engagement.  Tony was previously the customer experience officer for Aramark and now he is the founder of Ignite your service training and consulting.  He also serves as 4xi Global consulting’s customer experience officer in residence.  

Topics we cover; 

• Key ingredients you need when creating an incredible customer experience programme 
• As your business grows, how do you ensure your customer experience is consistent and creating wow moments for your guests, clients or employees
• Tips on creating your own customer experience training & defining success
• Future of customer service

Connect with Tony Johnson  - https://www.4xiconsulting.com or listen to his podcast Ignite your service - Customer Service Academy, whereever you listen to your podcast. 

Connect with Bianca Angelico on social media
- Instagram  @biangelico
- Twitter @Bi_Workplace
-  LinkedIn  Bianca Angelico

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
Twitter @on_verve 
LinkedIn On Verve  

Music by Tristan Carmichael