Improving customer experience is a top priority for today’s executives because of the impact it can have on the bottom line. With the variety of communication methods now available, managing customer experience is more complex than ever before. For today’s contact centers, it’s vital to study customer service best practices from a variety of verticals to learn and adapt your strategy for success – which is why we are looking to help out.

Here we review some harrowing tales of terror and find out how they were resolved – or how they could have been avoided in the first place.