Today we will discuss about the importance of clear communications during emergencies. We will examine real world examples of emergencies and analyze the issues surrounding misinformation that spreads during these situations. We will also share best practices to implement in your organization to help avoid these same pitfalls should you need to manage an emergency.

In today’s fast-paced, Omni-Channel environment, it’s more challenging than ever for businesses to deliver efficient, consistent and positive experiences for their customers. That’s why the most successful companies focus on the entire customer experience (CX), not just individual customer interactions.

To be sure, the stakes are high. Here’s what the experts say about customer experience and how to effectively implement a successful CX strategy.

Collaboration in the workplace is a sign of an effective, high-functioning team. Today, companies are placing more emphasis on a balance between enabling employee collaboration, where and when they need it and allowing workers time alone to brainstorm and complete individual tasks. Unified communication and collaboration technology allows employees to have this balance, facilitating real-time communication, information sharing, and collaboration between employees.

Sometimes it’s important to take a step back and consider all of the amazing resources that we have at our disposal today in the enterprise communications space. Whether you are a business that is in the market for new technologies to improve your business operations, or looking to drive sales, there has never been a better time for enterprise communications. It’s amazing how far we have come in the last decade. With this in mind, we put together a list of the top 10 technologies that will continue changing business communications in 2019.

This is a quick review of the top 6 resolutions CIOs and IT Directors are considering understanding that unified communications (UC) can help their companies to accomplish goals like spending less money, generating more revenue, and creating a happier and healthier environment where ideas flow freely.

Improving customer experience is a top priority for today’s executives because of the impact it can have on the bottom line. With the variety of communication methods now available, managing customer experience is more complex than ever before. For today’s contact centers, it’s vital to study customer service best practices from a variety of verticals to learn and adapt your strategy for success – which is why we are looking to help out.

Here we review some harrowing tales of terror and find out how they were resolved – or how they could have been avoided in the first place.

Business communications has changed  in the last 10 years and continues evolving thanks to the power of the internet. Many companies are moving away from traditional communications models embracing solutions that are powered by the internet such as Voice over IP. In this episod we go over the top benefits business owners and IT directors are experiencing after adding SIP Trunks to their communications solutions.

Business communications has been continuously evolving during the last 10 years. VoIP technology opened a world of possibilities for businesses to benefit of features that were only available to large enterprises. IP Telephony enable developers to think out-of-the-box, creating a new way for us to communicate using Cloud Technology. In this episode (Our first), we will cover the Top 10 Reason Why Business Owners Are Moving Their Phone System To The Cloud.