Gerd Eberhardt, Head of Product Management at NTS Retail, shares some insights on product management's role in retail and how it impacts customer experience.

Learn more about NTS Retail: http://ntsretail.com/statflo

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Adam Baggs, CEO of Maplewave, shares insights on what streamlining customer experience means in the context of digitization in the COVID era.

Learn more about Maplewave: http://ntsretail.com/statflo

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In part two of this special episode, Stacy Hamer, VP of Client Experience at iQmetrix, explains what makes or breaks a leader during a crisis. She also details how her own leadership style has changed as a result of the pandemic.

Learn more about iQmetrix: https://www.iqmetrix.com/

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In part one of this special episode, we chatted with Stacy Hamer, VP of Client Experience at iQmetrix, to get a definitive take on the current and future state of wireless retail. She explained how the crisis will forever change consumer behavior and provided some examples on how wireless retailers should adjust to remain relevant.

Learn more about iQmetrix: https://www.iqmetrix.com/

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In part 2 of this special episode, Dave Snyder, President of Pono Learning, digs into what your employees expect from you as a sales leader and how to maintain a thriving culture despite working from home.

Learn more about Pono Learning: https://www.ponolearning.com/

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In part 1 of this two-part episode of One-to-One, we caught up with Dave Snyder, President of Pono Learning, to get his take on how sales leaders could get through a period of hyper uncertainty. He provided some timely advice on how to effectively lead a sales team, how to not panic, and made a strong case for always doing what's best for the end customer.

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Mark Bridgman is a former SVP and President at Telus and now acts as a strategic advisor to growing retail technology companies. He shared his thoughts on what retailers are doing right, what they’re doing wrong, how he approaches customer-centricity and gave us insider stories on his time at Telus as a CX leader.

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Stacy Hamer is the VP of Operations at iQmetrix. She has spent her career in wireless retail. Her passion for customer experience really shines bright in the episode. She gave some great examples of how retailers are getting creative in the competitive telco market, easy ways of going the extra mile for a customer, and explained how to build self-confidence as an up-and-coming telco professional.

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Brice Scheschuk is the co-founder of Wind Mobile (now Freedom Mobile) - the Canadian equivalent of a telco disrupter like T-Mobile or Metro PCS in the US. After a 10-figure exit, he’s been investing in the innovation ecosystem as a Managing Partner at Globalive. He shares his roller-coaster story of starting Wind Mobile and how he punched above his weight in a stagnant telco market.

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