Welcome to The kbbreview Podcast, your host as always is Andy Davies.

This is episode 17 of Season Two and we’ve got a very special guest today as we tackle the often uncomfortable subject of online retail.

We're talking to the CEO of one of the biggest online bathroom retailers – James Hickman of Plumbworld.

He’s a fascainting guy and he’s very candid and measured about his views on the showrooms vs online debate but he’s also got a lot of insight into how people shop online and, in particular, just how much people really do look around showrooms and then buy online.

And if you’re not a bathroom person then don’t worry, everything in here is very applicable across the whole of kbb world. Essential listening.

You can find out more about Plumbworld here.

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