Next-level customer experience is a goal for many brands. But creating innovative spaces for those next level customer experience is something else. Transforming retail physical platforms to become more impactful is high on most retailers' agendas. Though creating spaces that are unforgettable and that offer a seamless on- and off-line experience takes innovation and some out of the box ingenuity. Former Optus Director of Retail Design Ben Hawkins joins "Fashion Is Your Business" podcast and host Marc Raco on location in front of a live audience at Online Retailer 2019 to discuss the opportunities and mindset required for a new paradigm of retail store design, and what that has to do with one of the largest telecommunications companies in Australia.

New retail means new ideas, new technology, new leaders who are thinking with new strategies. In some cases, that means strategies about people.

Millennial workforces have created a cultural shift in the way retailers manage and cultivate their people. Last year Lowes, a leading Australian menswear, young menswear, and schoolwear retail chain offering well-made clothing at affordable prices, won Retail Employer of The Year.

Jason Heap, Head of People at Lowes, joined Marc Raco on location at Online Retailer 2019 to discuss how they developed their people strategy and the lessons the retail industry can learn from exemplary people strategies; the challenges and knowledge required to take the next step; and the next level of ethical advancement required to meet an aware and conscious consumer.

Session Participant: Jason Heap, Head of People at Lowes

ABOUT THIS PODCAST SERIES

For the second year in a row, the Live Podcast Series with NORA Network and Mouthmedia Network made a triumphant return to the Online Retailer expo floor - featuring a selection of prominent retailers in lively discussion around the latest trends, challenges and solutions in our ever-changing industry.

Most millennials are screening out brands that aren’t relevant, unique or ethical - this has created sharp growth in the rise of artisan and street brands. Eric Phu joins Marc Raco in front of a live audience on location at Online Retailer to discuss how deep authenticity can be cultivated and how to remain relevant a growing marketplace of unique brands.

Session Participant: Eric Phu, Founder, Citizen Wolf

ABOUT THIS PODCAST SERIES

For the second year in a row, the Live Podcast Series with NORA Network and Mouthmedia Network made a triumphant return to the Online Retailer expo floor - featuring a selection of prominent retailers in lively discussion around the latest trends, challenges and solutions in our ever-changing industry.

In a tumultuous environment of constant change it’s imperative to gain clarity on the emerging forces. While there are obvious trends arising there are also unpredictable behavioural shifts expected that will have meaningful impact on the online and off line retail market place. This podcast session will explore the next wave of digital evolution and how to prepare.

Session Participant: Mark Teperson, Chief Digital Officer, Accent Group

ABOUT THIS PODCAST SERIES

For the second year in a row, the Live Podcast Series with NORA Network and Mouthmedia Network made a triumphant return to the Online Retailer expo floor - featuring a selection of prominent retailers in lively discussion around the latest trends, challenges and solutions in our ever-changing industry.

Panel: Lessons From Retail’s Most Effective Social Advertising

Social Marketing continues to surprise in its integration of innovation and creativity. Generating compelling, authentic and meaningful engagement is key for retail social success. Unfortunately, there is no set social formula for any organisation, although it’s highly beneficial to hear from those who are raising the bar on impactful content creation. This session explores what’s required in 2020 to curate relevance and depth in social communication.

Session Participants:

Olivia Carr (Shhh Silk)

Travis Wright (Esther & Co.)

Oliver Rhodes (Peoplevox)

Marc Raco (MouthMedia Network)

ABOUT THIS PODCAST SERIES

For the second year in a row, the Live Podcast Series with NORA Network and Mouthmedia Network made a triumphant return to the Online Retailer expo floor - featuring a selection of prominent retailers in lively discussion around the latest trends, challenges and solutions in our ever-changing industry.

In a first for Online Retailer, NORA and Mouth Media are proud to present the NORA Podcast Series, recorded at Online Retailer Conference & Expo 2018, featuring prominent retailers discussing the latest trends, challenges and solutions in our ever changing industry.

In this episode:

Hear Julie Mathers (Chief Experience Office (CEO) & Founder Flora & Fauna), Phoebe Yu (Founder and CEO of ettitude)and Anna Julia Forster(Passionate Shoemaker, and Sustainability Advocate), join Pavan Bahl on location in Sydney, Australia at Online Retailer and Nora Network, for a conversation presented by Fluent Commerce.

The award-winning Mouth Media Network is a vibrant media company based in the US. With an audience size of over 400,000 each month, their globally leading podcasts cover the business of lifestyle including retail, fashion, travel, beauty, and real estate. Building the online side of a company that has half of the ecommerce business in several categories in Australia…

Australia’s largest global retailer Cotton On Group, known for fast-fashion, on embracing ecommerce, sustainability, and the power of connecting with the next generation…

Brendan Sweeney, General Manager of Ecommerce for Cotton On Group joins Pavan Bahl and guest host Salena Knight (retail strategist, and host of the “Bringing Business to Retail” podcast), on location in Sydney, Australia at Online Retailer Conference & Expo and NORA Network, for a conversation presented by Fluent Commerce.

In a first for Online Retailer, NORA and Mouth Media are proud to present the NORA Podcast Series, recorded at Online Retailer Conference & Expo 2018, featuring prominent retailers discussing the latest trends, challenges and solutions in our ever-changing industry.

In this episode:

Why is customer experience core to what drives both Australia’s larger online apparel rental business and Australia’s online destination for furniture & homewares?

Dean Jones, CEO/Co-Founder of GlamCorner, and Yosuke Hall, Managing Director of Zanui, joins Pavan Bahl and Nora Network, for a conversation presented by Fluent Commerce.

The award-winning Mouth Media Network is a vibrant media company based in the US. With an audience size of over 400,000 each month, their globally leading podcasts cover the business of lifestyle including retail, fashion, travel, beauty, and real estate. Building the online side of a company that has half of the ecommerce business in several categories in Australia…

In a first for Online Retailer, NORA and Mouth Media are proud to present the NORA Podcast Series, recorded at Online Retailer Conference & Expo 2018, featuring prominent retailers discussing the latest trends, challenges and solutions in our ever-changing industry.

In this episode:

Why is customer experience core to what drives both Australia’s larger online apparel rental business and Australia’s online destination for furniture & homewares?

Dean Jones, CEO/Co-Founder of GlamCorner, and Yosuke Hall, Managing Director of Zanui, joins Pavan Bahl and Nora Network, for a conversation presented by Fluent Commerce.

The award-winning Mouth Media Network is a vibrant media company based in the US. With an audience size of over 400,000 each month, their globally leading podcasts cover the business of lifestyle including retail, fashion, travel, beauty, and real estate. Building the online side of a company that has half of the ecommerce business in several categories in Australia…

In a first for Online Retailer, NORA and Mouth Media are proud to present the NORA Podcast Series, recorded at Online Retailer Conference & Expo 2018, featuring prominent retailers discussing the latest trends, challenges and solutions in our ever changing industry.

In this episode:

John Winning, CEO of The Winning Group (a fourth generation Australian family owned and run kitchen and laundry specialist focusing on excellent shopping experiences and running a very successful commerce business), joins Pavan Bahl on location in Sydney, Australia at Online Retailer City and Nora Network, for a conversation presented by Fluent Commerce.

The award-winning Mouth Media Network is a vibrant media company based in the US. With an audience size of over 400,000 each month, their globally leading podcasts cover the business of lifestyle including retail, fashion, travel, beauty, and real estate. Building the online side of a company that has half of the ecommerce business in several categories in Australia…