Responsive Academy’s Helene Johnson spoke with Lynda English, Senior Director of Research and Proposals at Open Up Resources, to explore how her team overhauled their RFP process with the help of Responsive AI, sparking the “Summer of Responsive.”

From eliminating content chaos to building a self-service model for sales, Lynda shares how her team felt more confident than ever using Responsive to scale smartly and sustainably.The results speak volumes: 40% of proposal work offloaded through automation, RFP turnaround time cut from two weeks to two days, and sales team requests dropped from 54 to just 3 in a single year.

Lynda reveals how her team used intake surveys to cancel meetings, tagged their most trusted answers with a “golden response,” and turned content cleanup into a company-wide initiative.

Looking to refresh your process? This is one blueprint you’ll want to steal.