In this episode of Little Bits of TLC’s Ask Me Anything series, Flora Yao and Cass O’Hara sit down with Heather Volchko to unpack who TLC really serves—from the complex, high-incidence students who don’t fit into typical boxes to the school staff who show up for them every day. Heather shares how TLC’s flexible support model evolved by listening deeply to the real needs of districts and creatively adapting rather than sticking to a rigid formula. They also explore how the team grew by recognizing when Heather had reached her limit and bringing in others with lived experience to continue the work. It’s a behind-the-scenes look at how values like humility, responsiveness, and partnership drive every layer of TLC’s mission.

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