Ed Mozley taught himself to build and shipped a 20-module open-source ITSM platform, solo, in a matter of months.

By day, Ed runs infrastructure for a city law firm in London. Starting this February, he began building FreeITSM at his kitchen table, nights and weekends around a young family. He made it free forever with no paid tier, and it's gaining significant interest across the globe - the US, Europe, and the Far East.

In this episode, Ed sits down with host Michael Assraf to talk through how he built it, why he's keeping it open and free, and what AI plus open source means for the future of IT service management. A conversation for anyone curious about what practitioners can create right now.

Colm Whelan of Rockfield IT Services switched from commercial RMMs to open source four years ago. Not for the cost savings – for control. He and Michael Assraf dig into what that switch really looks like, and where open-source MSPs are headed next.

We searched 35 MSP podcasts. Not one talked about open source tools cutting vendor costs. We're fixing that – chatting with MSPs doing it. Join us at openmsp.ai and in the OpenMSP Slack community.