Operate Intelligently Podcast

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We are kicking our podcast back off for Episode 50 with the dynamic duo of Bob and Tony back in the studio! They talk about the main challenges facing facility departments today and what you should be considering when it comes to the retiring workforce, contractors, costs, new technology and more.

SHOW NOTES:

• Facility Juggler: https://www.youtube.com/watch?v=MA5-GDGUBXA
• New technology: XOEye and Help Lightning
• Bridging the Gap infographic

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Aaaaannnnnd, WE’RE BACK! Happy 2016, Dudecast listeners!

Bob starts the year off by doing a 2015 year in review of The Dude and exciting things to come in 2016. He and Grace also chat about what our facility managers are most worried about and top things they are trying to accomplish this year. What does my budget look like? What should I be tracking more of this year? How do I start my never ending “to do” list?

Join us as we tackle these topics in our first episode of the year!

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For our last podcast of the year, Ray and Bob wanted to address some of the biggest things that Facility Managers lose sleep over every night. Do you find yourself not having enough time in the day to handle all of your tasks? Do you have a hard time keeping up with the ever-changing trends and technologies? Has your budget been cut? And those are just a few...!

Join us as we discuss how to take these issues head on and sleep like a baby in 2016!

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We are back this week to talk more about Customer Service and what that means to the facility maintenance professional. Ray and Bob talk about what it really means to take service to the next level in the day to day operations. How can you make a lasting impression on your “customers”? What are the little things that you can do that will drastically improve the way your team is perceived? When are you really DONE with a job? It is easy to get caught up in the hustle and bustle of the everyday hectic that is a facility manager’s daily life, but taking a few moments to focus on the service aspect of the job can really make a difference.

Take a few minutes to listen in and learn how to step up your service game!

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This week, Grace Tester is back in the studio talking about what it takes to deliver great customer service. Like it or not, facility managers have to be able to use these skills to make sure they are not only maintaining building operations, but that the requests received are treated in the best possible way. Are you really listening to what the problem is? Is your team properly communicating back to the person making a request? Do you know who your “customer “ is ? How do you deal with a situation “when the customer is not always right”? Grace shares insight from her years in the service industry and goes over the key traits to creating and maintaining a customer service organization.

Take a few minutes to listen in…and remember that we will be taking a week away from the podcast while we are traveling for Thanksgiving, but will be back in 2 weeks!

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This week Bob and Ray K start thinking about what the holidays mean for a facility manager. How do you deal with shutting down a facility for 3-4 days? Who is on call? Have you prepped your buildings for no occupancy? Even if you are a 24/7 operation there are still things to think about when it comes to this time of year.

Take a few minutes to listen in to start making your list and checking it twice!

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This week Bob and Ray K are talking about leadership. What does it mean to be a good leader? How do you look out for your team long term? Why do some managers fail in when given the chance to lead? How do you gain trust and respect from your team? Bob shares stories from his 20 plus years of experience and lays out a checklist of things to keep in mind when taking on that management role!

Take a few minutes to listen in…

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