In this episode of Operationally Speaking: All Things ASC, we dive deep into the world of accreditation and quality management with three leading experts from DNV Healthcare.
We move beyond the traditional "check-the-box" mentality to explore how a partnership-based approach to accreditation can transform patient safety and operational efficiency in Ambulatory Surgical Centers.
Our guests share their extensive experience in navigating the complexities of the healthcare landscape, discussing the integration of ISO 9001 standards and the importance of building consistent, reliable systems that support long-term success.
Meet the Guests:
Crystal Green – Ambulatory Surgical Sales Manager at DNV Healthcare. Crystal brings over a decade of experience partnering with healthcare organizations to advance patient safety, quality, and performance through accreditation and ISO-driven improvement. She also offers unique leadership experience at the intersection of healthcare, energy, and equity, and serves as Co-Chair of the DNV Black Employee Network, where she is deeply committed to mentorship and developing future talent.
Samantha (Sam) Smith – ASC Sales Manager at DNV Healthcare. A trusted partner to ASC leaders, Sam has over a decade of client-facing experience working alongside C-suite and executive decision-makers. She is recognized for her ability to navigate complex environments and align quality improvement strategies with real-world operations. As a mother, she brings the unique perspective that true stability is built on consistency, trust, and clear systems rather than simply checking a box.
Michelle Coalson – Manager for ASC Accreditation at DNV Healthcare. Joining DNV in 2016, Michelle remains active as a Clinical and Generalist Surveyor, Team Lead, and System Team Lead. With over three decades of healthcare leadership and quality improvement experience, she is profoundly passionate about patient safety and the quality of care.
Learn more about DNV Healthcare by visiting https://www.dnv.us/supplychain/healthcare/asc-accreditation-service-dnv/?utm_source=ASC_CustomSurgical_podcast&utm_medium=external_newsletter&utm_campaign=LS_HL_NAM_26Q2_WBNR_ASCC_US_DNV_ASC_ACCREDITATION_PODCAST&utm_term=ASCAccreditation_Podcast_External&utm_content=customsurgical
Timestamps
00:00:00 Intro and Welcome to Operationally Speaking: All Things ASC
00:00:13 Meet the Guests: Samantha Smith and Crystal Green from DNV Healthcare
00:00:44 DNV's History and Mission: From Maritime Safety to Healthcare Accreditation
00:02:12 The Goal of Accreditation: Moving Beyond a Check-the-Box Mentality
00:04:19 DNV’s Collaborative Approach: Building Partnerships with ASCs
00:05:44 Education and Awareness: Helping ASCs Understand Requirements
00:07:33 The DNV Survey Experience: Focus on Patient Safety and Quality
00:12:14 Standardizing Processes: The Importance of a Quality Management System
00:15:16 DNV’s Specific Standards for ASCs
00:19:10 The Benefits of ISO 9001 Integration
00:23:44 Preparing for a Survey: Tips for ASC Leaders
00:27:07 Ongoing Support and Resources from DNV
00:30:16 Final Thoughts and How to Connect with DNV
Learn more about Custom Surgical Partners, Inc. below!
Website - https://www.customsurgicalpartners.com/
