The donor community is one of the powerhouses of every philanthropic group, and therefore must be given proper support and appreciation. Covenant House Vancouver, a non-profit organization supporting young people living in “hidden homelessness,” aims to boost their fundraising efforts through their newly created role: Director of Donor Engagement and Operations. Talking about the responsibilities and requirements of this position is Tracy Brown, Covenant House’s Chief Philanthropy Officer. She breaks down how this role will be instrumental in scaling their operations, establishing a new donor engagement hub, and providing the needed financial support for their newly established three-phase strategic plan.