Ops Talks

Today's renters are more informed, independent, and experience-driven than ever before. They're arriving prepared, expecting seamless experiences, and looking for authentic connections, not high-pressure sales tactics. So how can property management keep up?

At Unlock by Zillow Rentals, Andre Sanchez hosted a live episode of OpsTalks on the Podcast Stage. Joining him was Brent Camp, Senior Vice President of Leasing at Asset Living.

In this conversation, they explore the future of property management, from self-scheduled tours and smarter technology to automation that gives onsite teams more time to focus on what matters most: people.

Brent shares why the industry needs to shift from traffic to conversion, how better PropTech integrations can simplify operations, and what it will take to create a hospitality-inspired resident experience.

The big takeaway? The property manager of 2030 won't be defined by the tasks they complete, but by the relationships they build and the experiences they deliver.

Chapters

00:00: Introduction of guest, Brent Camp

00:57: Brent uses a Disney adult analogy to frame the prospective renter experience

02:46: The better the experience, the better the feedback

05:04: Multifamily's slow evolution compared to the renter's expectation

07:12: Moving from surfaced insights to automated next steps

09:12: Training teams to adopt new technology

11:08 Elevating the renter experience

13:20: The human element is the new community amenity

13:56: Brent's vision for 2030 is getting the property manager out from behind the desk

16:12: More tech involved in communities, but less consumed by it

17:47: Andres's vision for access intelligence

18:37: Brent shares how automation needs to evolve

19:53: Brent's recommendation to multifamily vendor partners

21:46: Brent's wish from a proptech genie for 2030

23:46: Brent shares his background and how he got into multifamily

Want more exclusive industry insights? Register below and use POD10OPS to get 10% off your ticket to Unlock by Zillow Rentals 2027. See you in Dallas, Oct 2027.

Register here.

Learn more about Rently.

Welcome back to Ops Talks: Travel Edition. In Part 2, Andre wraps up his visit to Rently’s China office with a closer look at how Rently’s hardware comes to life.

On this episode:

• Visiting the team and how they approach R&D
• A tour of the warehouse where Rently’s products are manufactured
• A sit-down with Scott Gu, Managing Director of Rently China, and Dean Zhang, Hardware Product Manager
• A tour of a local apartment in Shenzhen
• Andre’s final thoughts on the trip

Missed Part 1? Watch it first to see the office tour and the conversation with CTO Clark Li on founding Rently China.

Learn more about Rently: https://use.rently.com/property-managers/?utm_source=spotify&utm_medium=podcast&utm_campaign=s2_ep3

Welcome to Ops Talks: Travel Edition. In Part 1, Andre travels to Rently's China office for a behind-the-scenes look at the team building and driving Rently's smart home tech forward.

On this episode:

• A tour of the office with Scott
• Meeting the team and translating real customer use cases
• A look inside how supply chain and operations work together
• A sit-down with Clark Li, CTO, on founding the Rently China office

Part 2 drops soon, stay tuned!

Learn more about Rently: https://use.rently.com/property-managers/?utm_source=spotify&utm_medium=podcast&utm_campaign=s2_ep2.1

In this episode of OpsTalks, Bailey Parsy, Director of Strategic Partnerships at AppFolio, joins Andre Sanchez, Chief Operating Officer at Rently, to talk about smart scaling through automation, streamlined workflows, and avoiding software sprawl. Together, they break down how the right technology strategy can help property managers grow efficiently while keeping operations simple.

Follow Us:Website: https://bit.ly/4ocwlT1 Instagram:   / opstalkspodcast  LinkedIn:   / rently  

Summary

In this episode of Ops Talks, Kira Blanco, an implementation specialist at Rently, shares her insights on the importance of empathy in technology implementation, the keys to successful adoption, and the challenges faced by onsite teams. Kira discusses her journey into PropTech, the significance of effective communication, and the traits of successful leaders in technology adoption. The conversation also touches on personal experiences, travel adventures, and the need for adaptability in the ever-evolving tech landscape.

Follow Us:

Website: http://bit.ly/47oawu5

Instagram: https://www.instagram.com/opstalkspodcast/

LinkedIn: https://www.linkedin.com/company/rently/

Keywords

PropTech, implementation, technology adoption, client success, empathy, leadership, communication, travel, adaptability, smart home technology

Summary

In this episode of Ops Talks, Kira Blanco, an implementation specialist at Rently, shares her insights on the importance of empathy in technology implementation, the keys to successful adoption, and the challenges faced by onsite teams. Kira discusses her journey into PropTech, the significance of effective communication, and the traits of successful leaders in technology adoption. The conversation also touches on personal experiences, travel adventures, and the need for adaptability in the ever-evolving tech landscape.

Follow Us:

Website: http://bit.ly/47oawu5

Instagram: https://www.instagram.com/opstalkspodcast/

LinkedIn: https://www.linkedin.com/company/rently/

Keywords

PropTech, implementation, technology adoption, client success, empathy, leadership, communication, travel, adaptability, smart home technology

In this episode of OpsTalks, Kelly Vickers, Senior Vice President at Acacia Capital, shares her journey into the real estate industry, her role in asset management, and the challenges faced in the current market. She discusses the importance of metrics in evaluating asset performance, the impact of technology on property management, and the rising issue of fraud in the industry. Kelly also reflects on her personal growth, including overcoming her fear of public speaking, and emphasizes the significance of work-life balance.

Follow Us:

Website: http://bit.ly/47pOyXl

Instagram: https://www.instagram.com/opstalkspodcast/

LinkedIn: https://www.linkedin.com/company/rently/

Keywords

Acacia Capital, Kelly Vickers, asset management, real estate, property management, market trends, fraud prevention, public speaking, technology in real estate, work-life balance

In this episode of OpsTalks, we dive into the world of PropTech with Jason Korstad, a senior outside sales expert at Resideo. Join us as we explore the evolution of smart home technology, the challenges of scaling consumer products for large operators, and the future of predictive smart devices. Jason shares insights from his diverse career, including his time in the music industry, and offers valuable advice for aspiring professionals. Don't miss this engaging conversation filled with industry insights and personal anecdotes. Tune in now!

Follow Us:

Website: http://bit.ly/472opO1 

Instagram: https://www.instagram.com/opstalkspodcast/

LinkedIn: https://www.linkedin.com/company/rently/

Keywords

PropTech, Smart Home Technology, Resideo, Predictive Devices, Jason Korstad, Smart Thermostats, Home Automation, Industry Insights, Technology Evolution, Consumer Products, HVAC, Customer Feedback, Safety Technology, Smart Devices, Technology Evolution

In this episode of Ops Talks, host discusses the critical role of security in the rental industry with Merima Vejzovic, Rently's product manager of security. They explore various aspects of security, including the types of fraud prevalent in the rental market, how data is leveraged to combat these issues, and the differences in security needs between single-family and multi-family properties. Merima shares her background in banking and fraud detection, providing insights into the challenges faced by property managers and offering practical advice for enhancing security measures. The conversation also highlights Rently's innovative solutions to address these challenges and the importance of being vigilant in the face of potential scams.

Follow Us:

Website: http://bit.ly/4pqfc9A

Instagram: https://www.instagram.com/opstalkspodcast/

LinkedIn: https://www.linkedin.com/company/rently/

Keywords

security, rental industry, fraud prevention, self-guided tours, Rently, property management, data analysis, multi-family, single-family

In this episode of Ops Talks, host Clark Li discusses his journey from a background in computer science to co-founding Rently, a company focused on innovating the rental market through self-guided touring. The conversation covers his early interest in engineering, the transition from healthcare to tech, and the challenges faced in entrepreneurship. Key themes include the importance of identifying market needs, the role of collaboration in product development, and the risks associated with starting a new venture. In this conversation, the speakers discuss the journey of building a scalable business, the challenges faced in transitioning from software to hardware, and the evolution of smart home technology. They emphasize the importance of trade shows in validating business concepts, the need for effective communication within teams, and the role of AI in automating tasks. The discussion also covers advice for aspiring entrepreneurs, highlighting the significance of learning from failures and focusing on problem-solving.

Follow Us:

Website: https://bit.ly/4krm4R2

Instagram: https://www.instagram.com/opstalkspodcast/

LinkedIn: https://www.linkedin.com/company/rently/