What if your program is selling... but your clients aren’t actually getting the transformation they paid for?
In this episode of Optimize to Monetize, Michelle sits down with Jasmine Jonte, founder and CEO of Cre8tion, to talk about the part of creating and selling courses and programs that most experts don’t spend nearly enough time thinking about: what happens after the sale.
Because having great expertise doesn’t automatically mean you know how to turn that expertise into a great learning experience.
Jasmine shares what separates programs people buy from programs people actually complete, get results from, and want to continue buying from. They also dive into the overlooked gaps in client experience that can quietly impact retention, lifetime customer value, referrals, and ultimately, your revenue.
If you already have a course, membership, mastermind, or group program, this conversation will have you looking at your program through an entirely different lens.
RESOURCES MENTIONED
The Signature Method Generator (cre8tion.co/method): A free custom GPT that helps experts turn what they know into a signature method: the named, repeatable framework that becomes the backbone of a scalable program. Best for the expert who is booked out one-to-one and ready to productize. This is the "turn expertise into a scalable asset" starting point.
Course Like Netflix (cre8tion.co/netflix): A free guide plus custom GPT (CourseFlix) with 10 strategies to make a program as binge-worthy as Netflix. Built around completion, engagement, and retention: the exact levers behind LTV, referrals, and repeat buyers. Best for the expert whose program already sells but is not getting the completion or retention they want.
WHERE TO FIND JASMINE JONTE
Website: www.cre8tion.co
LinkedIn: linkedin.com/in/jasminejonte
Instagram: https://www.instagram.com/jasminejonte/
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Leave a Review or Share Your Thoughts
If you found this episode helpful, I’d love to hear from you! Leave a review or comment below. What resonated with you? What’s one thing you’ll be trying in your business? Your feedback helps me create more of what you need to grow your business!
CONNECT WITH MICHELLE:
Instagram: @themichellefernandez
Website: themichellefernandez.com