This edition we dive into:

• Overcoming department silos
• Service Hub across departments
• Your survey feedback - thank you!
• Service Hub Knowledge Base tips and best practice checklist
• Custom Surveys
• Visible versus Invisible costs
• An appearance by Baby Yoda

Full show notes available here: www.hubshots.com/episodes/episode-265

Recorded: Monday 01 November 2021 | Published: Friday 05 November 2021

265: Optimizing Customer Experience with HubSpot Service Hub

HubShots: the Unofficial Down Under HubSpot Podcast

HubSpot in the real world.
Real world portals. No demo stuff.

What’s working for HubSpot customers. 

Hosted by Ian Jacob and Craig Bailey, HubShots is the weekly podcast for marketing managers and sales professionals who are using HubSpot or considering using HubSpot.

https://www.hubshots.com

Technology

Tech News

Podcasting

Gadgets

Software How-To

In this episode we’ll cover:

• What Content Hub is
• What it replaces (ie CMS Hub)
• The main features of Content Hub
• Why it is a good choice for building websites
• The current gaps
• Pricing tiers and when to upgrade
• How it compares to WordPress, and whether you should move from WordPress to HubSpot for your website
• Final thoughts about the future of Content Hub

Full show notes available at: https://www.hubshots.com/episodes/episode-307

Recorded: Sunday 31 March 2024 | Published: Thursday 04 April 2024

307: HubSpot Content Hub (formerly CMS Hub)

This edition we dive into:

• Did you start fast in 2024?
• 

306: HubSpot View tips, Copying Contact properties to Deals, Saved Sections, Associated Objects

This edition we dive into:

• Preparing for a Fast Start in 2024
• Quick shots (Loom, Clearbit acquisitions)
• Active lists of non-marketing contacts who used to be marketing contacts
• How to build a list of ZoomInfo contacts
• Adding images in meetings in the HubSpot app
• Using LinkedIn Sales Navigator with HubSpot - pros and cons 
• How to find who created a contact 
• Sequence sender score analysis
• Triggering SMS to contacts from a workflow
• Blocking contacts with free email addresses
• Smart content rules to block contacts from some countries
• Last Message from Visitor ticket property
• HubSpot’s Data Model Overview overview
• Teamwork Workflows marketplace app
• Consultant versus Coach
• Tons of training options

Full show notes available at: https://www.hubshots.com/episodes/episode-305

Recorded: Wednesday 29 November 2023 | Published: Friday 08 December 2023

305: The End of 2023 HubSpot Bumper Episode

This edition we dive into:

• HubSpot’s recent product announcements and what we can learn from them
• Is HubSpot a CRM or a Customer Platform?
• Campaign Assistant, now with added AI
• Prospecting tool benefits
• The Workflow cleanup feature is pretty handy
• Using WordPress and HubSpot CMS together
• HubSpot Guide Creator
• What languages does HubSpot Chatbot support
• Workflow action: Future Date Calculator
• Adding Emojis to record sections
• How to reduce hard bounce rate on email sends
• Midjourney prompt of the week
• HubSpot’s CRM puzzle
• Moving notes from HubSpot records to another portal

Full show notes available at: https://www.hubshots.com/episodes/episode-304

Recorded: Wednesday 04 October 2023 | Published: Friday 13 October 2023

304: What was useful from HubSpot’s annual event and product announcements?

This edition we dive into:

• Deal lists and list limitations
• Alex Hormozi’s book launch and course 
• Why Workflow descriptions are useful
• Midjourney prompts
• HubSpot CMS Hub redirection magic
• The end of email tracking is nigh

Full show notes available at: https://www.hubshots.com/episodes/episode-303

Recorded: Friday 25 August 2023 | Published: Friday 01 September 2023

265: Optimizing Customer Experience with HubSpot Service Hub

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