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Optimizing the Digital-First Banking Model
2020 showed us just how important it is to embrace retail and commercial customer relationships that exist solely in the digital realm—meaning relationships that have no face-to-face interaction whatsoever in the customer lifecycle. We spoke to CSI’s Senior Director for Digital Strategy to find out how.
Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!
- X
- YouTube
View all episodes
By CSI
4.9
1717 ratings
2020 showed us just how important it is to embrace retail and commercial customer relationships that exist solely in the digital realm—meaning relationships that have no face-to-face interaction whatsoever in the customer lifecycle. We spoke to CSI’s Senior Director for Digital Strategy to find out how.
Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!
- X
- YouTube
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