As we face a critical time in the history of nursing, with staffing shortages and exhausted healthcare workers, Dr. Christy Dempsey, former Chief Nursing Officer at Press Ganey talks to Cindy Gaines, Chief Clinical Transformation Officer at Lumeon about the challenges being faced, how we can reduce manual workload and optimize quality and safety at the same time through care orchestration.
Dr. Christy Dempsey is the former Chief Nursing Officer for Press Ganey Associates. Christy is a registered nurse with over three decades of healthcare experience regularly speaking and publishing nationally and internationally on nursing, perioperative and emergency services, patient flow, medical practice operations, supply chain and physician/hospital collaboration. She has served as adjunct faculty for the Missouri State University School of Nursing is a Fellow in the American Academy of Nursing as well as serving as President-Elect of the Missouri Organization of Nurse leaders. She is a board member and advisor to multiple organizations and serves on the editorial boards for the Journal of Nursing Administration and Journal of Patient Experience. In 2018 and again in 2020, Dempsey was named one of the top 50 Safety Experts in the US by Becker’s Hospital Review. Her book, The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience, was released in 2017 and continues to be a beloved resource for clinician practice, patient experience, and caregiver education. Cindy Gaines is Chief Clinical Transformation Officer at Lumeon. Cindy has over 30 years of healthcare experience, splitting this time between quality, engagement, and operations across the continuum. Prior to Lumeon, she most recently served as chief nursing officer and clinical transformation leader at Philips NV, supporting customer adoption of advanced population health management solutions and strategies. Before Philips, she served as the chief operating officer and president of administration for Borgess Health in Kalamazoo, Michigan.