In this podcast, John talks to Phil Deacon, Head of Claims at Guardian, about this major milestone.  Discussing both the claim statistics and the experience of claiming with us, Phil explains how we were able to pay 100% of our Life and Terminal Illness claims in 2023, as well as why he believes transparency is fundamental to building trust.

In this podcast, John talks to Phil Deacon, Head of Claims at Guardian, about this major milestone. Discussing both the claim statistics and the experience of claiming with us, Phil explains how we were able to pay 100% of our Life and Terminal Illness claims in 2023, as well as why he believes transparency is fundamental to building trust.

In this podcast, John talks to Phil Deacon, Head of Claims at Guardian, about this major milestone.&nbsp;&nbsp;Discussing both the claim statistics and the experience of claiming with us, Phil explains how we were able to pay 100% of our Life and Terminal Illness claims in 2023, as well as why he believes transparency is fundamental to building trust.&nbsp;

Our first claims report - transparency builds trust

Welcome to Guardian's podcast. Hosted by financial journalist, John Lappin, we’ll be talking to senior Guardian professionals and other industry experts about the protection issues that really matter to intermediaries and their clients. Ranging from the impact of the ongoing pandemic, through to measures the industry can take to change for the better, these podcasts are designed to engage and inform anyone who writes, or is thinking about writing, protection business.

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Our first claims report - transparency builds trust

Our first claims report - transparency builds trust