HATE!
I hate when people email me "just wanted to follow up." If I wanted to follow up, I would have done so already. Their desire to "just follow up" doesn't move the needle for me and comes off as selfish (i.e. not focused on the customer's needs and not relevant to me.)
LOVE!
Every business, regardless of the industry, lives and dies with them. When a company calls you and says “I heard you’re great at what you do”, you literally have to try to mess it up.
CirrusInsight.com/podcast
HateisaStrongWord.com