UC Trends 2020 is our series of interviews, stories and analysis bringing you insights from the world's biggest technology providers. We want to bring you an understanding of the workplace and technology trends that have been impacting their businesses and also further insight into their future plans. Avaya is one of the world's most recognisable communication providers and it has had particularly busy year with the recent announcement of a partnership with RingCentral. In this episode of Out Loud we hear from some of Avaya's management team about the past year and we ask them to divulge some of their plans for the future.