As our January focus on CPaaS draws to a close we wanted to look ahead to see what future developments might be in store. Market leaders Twilio have been developing CPaaS for a number of years and in this episode they look at innovations that might formulate the future of the platform. Traditionally CPaaS platforms have offered integrations with voice, chat and SMS functionality but the capabilities of the platform are yet to be fully realised. How will emerging technologies like artificial intelligence, machine learning, XR and bots be utilised in the CPaaS platforms of the future? We speak to the experts to find out.