Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. One of the most disruptive players in the communications market has been Twilio. Their innovative development based platform has captured the imagination of a huge amount of customers. As a CX focused event CCW's main premise suits the Twilio proposition so well as their platforms are hugely flexible, allowing organisations to tailor solutions to enhance their customer service as much as possible.