Analytics is a hugely important area of any customer experience technology platform. How can you be sure that your organisation is providing the best service possible if you aren't reviewing and subsequently improving your CX provision. Xarios know how to help service providers and end customers by providing cutting edge analytics with more than 20 years' experience in the industry. At this year's KAZOOcon conference Xarios launched Dimensions, its fully cloud native solution utilising the powerful APIs of 2600Hz's KAZOO CPaaS platform. In this episode we hear from Xarios to fully understand the capabilities of Dimensions and gauge some of its future plans.