Unified Communications as a service, or UCaaS, is now a well-established market globally. Organisations understand the potential benefits of 'as a service' or cloud delivery models which offer them the flexibility, scalability and security to stay ahead of their competition. Another huge benefit to such a model is the ability to quickly uptake and deploy new features and functions, as well as incorporating multimedia communication methods. As UCaaS is now established as the primary growth area within communications we wanted to find out what the future might hold for the platforms in terms of development and innovation. One of the market leaders in the UCaaS field join us in the podcast to look into their crystal ball to imagine what the future might hold for the world of UCaaS.