Unified Communication platforms are some of the most important business systems utilised by organisations. Providing the vital links between departments, colleagues, partners and customers they are the lifeblood of nearly all industries. But are they working to their full potential? Research conducted by UC management specialists Virsae indicates that many are not. Over provisioning, inefficient design and underutilised capacity are just some of their many findings which could be costing businesses millions worldwide. We hear from Virsae about the research and look at the best ways for businesses to try and improve their systems.