You know what’s harder than landing a new client? Keeping the one you already have from bolting because your voicemail says, “Out of office until further notice.” In this episode, Mike and Marc get real about customer service in commercial real estate—how it doesn’t stop at 5 PM, doesn’t care about time zones, and definitely doesn’t end when the ink dries.

Whether you're closing deals or just trying to find a decent Wi-Fi signal in the Caribbean, your clients expect answers—and our favorite duo has opinions. They dish on the golden rule of CRE: always answer the phone (yes, always), why post-deal follow-up is more than a courtesy, and how to turn complaints into future commissions.

So grab your earbuds and your best “sorry I missed your call” voice—it’s time to talk service with the guys who never let a voicemail go unanswered (unless it’s spam).