“A lot of people have a tendency, especially earlier on in their L&D career, to show the value of training by creating a lot of it. I actually think of it the opposite way. 

The less time I need to pull people out of their flow of work to do something, I'm actually proving my ROI as an L&D professional that much more. I'm showing that I have a skill set where I can transfer critical and important knowledge with the least amount of disruption.

You're going to do yourself a better job of showing your worth by providing less training, but doing it right.”

What is “right” in this scenario? Well, that’s up to interpretation (and the teams you support, your company size, what your tech stack looks like, the level of process adoption you’re seeing… you get the point. The list goes on.).

But something most L&D leaders can likely agree on – and something Aaron has perfected in his role as Senior Manager, Customer Experience Enablement at Faire – is that less really is more. And that often means moving away from traditional training methods that require memorization and embracing (and allowing) more time for real-time application.

In this episode, you’ll learn:
• How Aaron approached his first project at Faire: revamping the entire onboarding program
• Why L&D leaders are shifting to a success model where application is more important than memorization 
•  The change management necessary to make people comfortable with a new way of discovering and sharing knowledge
• The many ways L&D leaders can get out of the way

Where to find Aaron MacDonald:
• LinkedIn: https://www.linkedin.com/in/aaronmacd12/
• Faire: https://www.linkedin.com/company/fairewholesale/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community

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