Singapore is home to many grand hotels, with tip top service and breathtaking architecture. But behind the glamour, the allure of a career in hospitality is being overshadowed by competing industries, creating a talent crunch that has implications on the sectre’s potential. Work It’s Tay Soo Sien speaks to Managing Director of Fairmont Singapore and Swissôtel The Stamford, Mr. William J Haandrikman, who shares some challenges of the industry and how they still uphold their commitment to excellence.

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