Propagate POS Success Stories & Heroes. Celebrating lifts the energy level of your entire team if you are positive and vocal in the victories won through POS. The seventh habit of a POS culture. 

 Consistent application of POS in all areas across an organization is key to delivering a comprehensive WOW experience to your stakeholders. Identify your service gaps. The sixth habit of a POS culture. 

 A key benefit of POS is it creates compelling positive word-of-mouth advocacy for your organization – the most potent marketing ingredient possible! Measure it! The fifth habit of a POS culture. 

Management Generates the Heat for POS! … Episode 9.

It necessitates leadership to give management the freedom and permission to interpret and execute appropriately how POS looks like for their specific department. The third habit of a POS culture.

 Leadership Ignites The Revolution Of Love! … Episode 8

  Recruit and Hire “Service Naturals"… Episode 7

 Creating a culture of Positively Outrageous Service in your organization necessitates a comprehensive approach from hiring through equipping to celebrating. Listen to this introduction to the seven habits! 

 Fundamental to Positively Outrageous Service is love. Love your customers, love your suppliers, love your employees, love your family! Love is infectious... love conquers all. Make it the heart of your serving.  

 The third principle of Positively Outrageous Service: Create engagement by either having fun with the customer or get them involved in other ways ... for example, questions!  

 The second principle of Positively Outrageous Service to create that WOW experience with customers and all your valued relationships.