Ovation Healthcare Learning Institute Podcast

Join us as Ovation Healthcare’s AVP of Workforce Management, Jessica Drummond, speaks with Director of Workforce Management, Laura Uzarowski, about the importance of strategic workforce planning for the long-term sustainability of PT, OT, and SLP services.

Healthcare organizations are navigating persistent workforce challenges across physical therapy, occupational therapy, and speech-language pathology services. Staffing shortages, rising labor costs, growing demand, and changing patient needs can make it difficult for organizations to maintain access, quality, productivity, and financial sustainability.

In this episode, Laura shares insights into the workforce challenges affecting therapy services and practical strategies organizations can consider to strengthen their approach. Listeners will learn how flexible staffing models, stronger recruitment and retention strategies, alternative care delivery models, and data-driven workforce planning can help organizations better align therapy services with patient demand and long-term organizational goals.

If you’re interested in learning how Ovation Healthcare can help your organization develop a more sustainable workforce, please email [email protected].

Join us as Ovation Healthcare’s Executive Advisor, Jessie Neitzer, speaks with Vice President of Healthcare Finance & Reimbursement, Patrick Nudo, about the critical role an accurate cost report plays in the financial health of Critical Access Hospitals.

For hospitals that receive cost-based reimbursement, the Medicare cost report can represent significant opportunities to capture reimbursement, identify missed revenue and ensure costs are properly allocated and reported. Yet, many hospitals may overlook opportunities or introduce risk without realizing it.

In this episode, Patrick shares insights into the opportunities hospitals may be missing when completing their cost reports, common risks and mistakes that can go unnoticed, and why cost-based reimbursement should be understood beyond the finance department. Listeners will learn how hospitals can approach cost reporting more strategically, identify potential opportunities and risks, and engage their broader leadership team in understanding how operational decisions can ultimately affect reimbursement.

If you’re interested in learning how Ovation Healthcare can help your hospital navigate cost-based reimbursement and strengthen its cost reporting strategy, please email [email protected].

Voices of Ovation is a special segment on our Ovation Learning Institute podcast where we shine a light on the inspiring individuals and their extraordinary stories that strengthen and encourage local communities. From passionate team members to devoted partners, Voices of Ovation celebrates the personal stories and achievements that drive meaningful change in the healthcare landscape.

In this episode, Program Manager for the Ovation Learning Institute, David Winchester, speaks with Janelle Borchard, RN, BSN, MHA, LNHA, Chief Clinical Officer at Pioneers Medical Center, about the hospital’s commitment to investing in the health and well-being of its community. Janelle shares how Pioneers is using partnerships and local initiatives to address the needs of the people it serves, strengthen community health, and create a lasting impact.

Tune in to learn how your healthcare organization can approach community involvement and engagement.

Voices of Ovation is a special segment on our Ovation Learning Institute podcast where we shine a light on the inspiring individuals and their extraordinary stories that strengthen and encourage local communities. From passionate team members to devoted partners, Voices of Ovation celebrates the personal stories and achievements that drive meaningful change in the healthcare landscape.

In this episode, Program Manager for the Ovation Learning Institute, David Winchester, speaks with Ovation Healthcare’s Service Desk Representative, Jay Hamer. Jay is a corporate communications professional, bringing a unique blend of healthcare and corporate IT experience. With a deep understanding of empathy and human connection, Jay is passionate about crafting compelling narratives that resonate with diverse audiences, driving brand awareness for Ovation, and fostering strong relationships with stakeholders to drive impactful business outcomes.

Voices of Ovation is a special segment on our Ovation Learning Institute podcast where we shine a light on the inspiring individuals and their extraordinary stories that strengthen and encourage local communities. From passionate team members to devoted partners, Voices of Ovation celebrates the personal stories and achievements that drive meaningful change in the healthcare landscape.

In this episode, Program Manager for the Ovation Learning Institute, David Winchester, speaks with Ovation Healthcare’s Director of People Development & Training, Anna Saunderson. Anna leads strategic initiatives in talent development, leadership, and organizational culture. Educated at the University of Cambridge in England, where she studied Social Anthropology, Anna developed a deep curiosity about global cultures and human behavior—an interest that sparked her passion for HR. With over two decades of international experience across the financial services and healthcare sectors, she brings a thoughtful, people-centered approach to building high-performing, inclusive workplaces that drive business success.

Welcome back to Part 2 of our conversation with Scott Cooper. In Part 1, we discussed the hybrid revenue cycle model and how organizations balance cost, quality, and patient experience. In this segment, we'll dive into assessing opportunities for improvement, implementation strategies, and how hospitals can address staffing challenges.

Join us as Ovation Healthcare’s Executive Advisor, Jessie Neitzer, speaks with President of Revenue Cycle Management, Scott Cooper, about the future of revenue cycle management and how healthcare organizations can create cost savings without compromising the patient experience through a hybrid operating model. 

As financial pressures and workforce challenges continue to impact healthcare organizations, this episode explores why the future of revenue cycle management is not about choosing between cost and patient satisfaction but understanding where each function belongs. Listeners will gain insights into the strategic advantages of hybrid models, key operational considerations and how hospitals can balance performance, patient engagement, and long-term sustainability.

If you’re interested in learning how Ovation Healthcare can help your hospital evaluate and implement a hybrid revenue cycle strategy, please email [email protected].

Join us as Ovation Healthcare’s AVP, Workforce Management, Jessica Drummond, speaks with Knox Community Hospital’s Chief Financial Officer, Danielle O'Brien, and Chief Nursing Officer, Carol Emery, about the challenges and successes shaping workforce performance within their organization.

From staffing alignment to actionable workforce strategies, Danielle and Carol share real-world insights on what it takes to build a sustainable workforce performance in today’s ever-evolving healthcare environment.

To learn how Ovation Healthcare can support your healthcare organization’s workforce, please contact [email protected].