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About Poop Bandits
Founded in 2017 in Central Florida, Poop Bandits has grown into a leading provider of HOA pet waste management and residential dog waste removal. Known for reliability, customer service, and building strong referral-based relationships, Poop Bandits has become one of the most trusted names in the industry.

👉 Learn more about Poop Bandits: https://poopbandits.com

From Consulting Billionaires to Running Poop Bandits | Built Local Podcast

How do you go from placing butlers in billionaire households to building one of Florida’s most successful poop scooping companies? In this episode of the Built Local Podcast, I sit down with Mike Wright, owner of Poop Bandits, to talk about his journey into pet waste removal and how he scaled by going after commercial HOA contracts.

Mike shares how a taco dinner idea turned into a family business, why referrals are the backbone of HOA growth, and how relationship marketing beats Facebook ads every time. We break down his first $3,000/month contract, the pros and cons of residential vs. commercial clients, and how Poop Bandits is now one of the most reviewed scoopers in Central Florida.

If you’ve been thinking about whether to focus on HOAs or stick with residential, this episode will give you the roadmap.

Timestamps
0:00 Intro – Meet Mike Wright & Poop Bandits
0:28 How Poop Bandits started in 2017
1:21 Identity crisis → going all-in during COVID
2:03 From consulting billionaires to scooping poop
3:19 Translating people skills into HOA contracts
5:13 Landing the first $3,000/month HOA
7:13 Referrals and relationship marketing
9:29 The power of networking & helping others first
11:17 Losing and keeping large HOA accounts
13:36 Why service and trust matter most with managers
16:33 Donuts, listening, and relationship building
17:52 CAI – the secret trade association for HOA managers
19:28 Turning manager turnover into opportunity
20:19 Competing with franchises & staying competitive
21:02 Pros of HOA contracts – bigger ticket, better scheduling
23:33 Cons of HOA contracts – dumpsters, cost, slow build
25:58 Residential pros & cons – faster growth, lower averages
31:11 Why churn is way lower in commercial
34:01 The hidden costs of commercial (bags, dumpsters, trucks)
38:10 Residential clients who never call you
40:17 How Review Harvest doubled Poop Bandits’ reviews
42:12 Most reviewed scooper in Orange County, FL
43:00 Closing thoughts & how to reach Mike