You know when you put your email and slack notifications on your watch, and after awhile they lose their urgency because they're CONSTANT? 
Well, the same thing can happen when you're handling customer complaints, especially if nothing is being done on the backend to prevent the most frequent kinds of complaints from happening in the first place.
That's what this episode is about, if you didn't catch that.
https://linktr.ee/caffcx

You know when you put your email and slack notifications on your watch, and after awhile they lose their urgency because they're CONSTANT? Well, the same thing can happen when you're handling customer complaints, especially if nothing is being done on the backend to prevent the most frequent kinds of complaints from happening in the first place. That's what this episode is about, if you didn't catch that. https://linktr.ee/caffcx

Overcoming Complaint Complacency

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot.

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Overcoming Complaint Complacency

Overcoming Complaint Complacency