The Overpayment Syndrome: Best Practices and Personal Insights - Episode 120

In episode 120 of 'It's About Payroll', hosts Brian Escobar and Walter William Duncan II delve into the complex issue of overpayments in payroll management. Joined by Brittany Furr, a seasoned expert in managing overpayments, the discussion covers various aspects such as revamping recovery processes, reducing recurring errors, and refining practices for continuous improvement. Brittany shares her innovative approach through a detailed slideshow and offers practical strategies for addressing overpayments. The episode also touches on timely payroll updates, retention strategies for employees, and features a lighthearted 'This or That' segment to wrap up the session. Tune in for actionable insights and expert advice on navigating the intricacies of payroll overpayments!

00:00 Introduction and Hosts Welcome

00:19 Episode Kickoff and Topic Introduction

00:57 Casual Chat: Olympics and Basketball

02:19 Employee Turnover and Retention

06:44 Square and US Foods Partnership

07:51 Sponsor Message: TimeTrack Go

09:06 Main Topic: Overpayments

09:26 Guest Segment: Brittany Furr on Overpayments

30:01 Handling Payroll Errors: First Steps

30:43 Navigating Payroll Discrepancies

31:25 Dealing with Overpayments: Legal and Practical Considerations

33:01 Grossing Up Overpayments: A Detailed Approach

34:37 Best Practices for Overpayment Notifications

35:13 The Importance of Dedicated Overpayment Management

35:58 Employee Notification and Communication Strategies

38:16 Personal Story: Understanding Net and Gross Overpayments

40:22 Fun Segment: This or That

44:10 Safe Talk: Handling Irate Employees

49:14 Final Thoughts and Wisdom

50:43 Closing Remarks and Community Engagement