What does real accountability look like in the field — not the theory, but the day-to-day moments when people step up, own their mistakes, and represent their brand with pride?

In this episode of The Bridge, CEO Andrew Catapano is joined live from Columbus, Ohio by Heather Petrone and Jimmy Knight for an honest conversation about ownership culture at Channel Partners. From large-scale resets to small merchandising projects, they explore why accountability starts with the individual — and why the way leaders ask for it matters just as much as the people delivering it.

The team is also joined by two special guests: Mary Meeks, Talent Acquisition Director, who shares field wins and hard-won lessons from years in the break fix division; and Melissa Watson from Employee Relations, who discusses the culture initiatives she's championing — including wellness programs, community connection, and what it really means to take care of your people on the road.

In this episode: