We recently collaborated with Shana Cosgrove, CEO at Nyla Technology Solutions. Here we discuss why owning mistakes publicly can build more trust than fixing them quietly.

Shana shares how her team accidentally sends a recruiting email to partner companies, including program managers and CEOs.

Not ideal.

But instead of hiding behind silence, she addressed it publicly on LinkedIn, apologized, explained what happened, and reinforced how much those relationships matter.

That kind of ownership tells people something important. Not just that you made a mistake. It shows them how you lead when things get uncomfortable.

For CEOs thinking about writing a book, this is a powerful lesson. Your best stories are not always the polished wins. Sometimes the most trust-building chapters come from the messy moments you are willing to own.

Check out more such insights in my bestselling business book Wisdom From Wizards at: https://WisdomFromWizards.com/s

Listen to Wisdom From Wizards on Apple Podcasts, Spotify, YouTube Music, Amazon Music, Audible, Castbox, iHeart, or your favorite podcast app.

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