“Trust exists at the crossroads of confidence and empathy.” - Pamela Barnum

Thank you for tuning in to episode 192 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.

My guest on today’s show is Pamela Barnum, Trust and Nonverbal Communication Expert and keynote speaker for the upcoming CUInsight Mini-Con event. Pamela shares her career journey as a former undercover police officer and federal prosecuting attorney. She leverages her law enforcement background to teach leaders strategies to build trust, improve negotiations, and increase sales through intentional communication and body language. We are so excited to have Pamela as the keynote speaker for the next CUInsight Mini-Con event,  register today!

During our conversation, Pamela discusses the “First” principles of leadership as it relates to tactical influence. She explains how to build and maintain trust along with the crucial role of empathy in leadership. Pamela explores common pitfalls in communication and how leaders can better connect with their teams and members by understanding nonverbal cues and practicing effective listening. Listen as we discuss the power of trust, communication, and empathy to build a stronger, more productive, and more engaged culture.

As we wrap up the show, listen in as Pamela talks about creating routines, journaling, and improving each day along with some books she recommends. Enjoy my conversation with Pamela Barnum.

Find the full show notes on cuinsight.com.

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Pamela:
Pamela Barnum, Trust and Nonverbal Communication Expert
pamelabarnum.com
Pamela: LinkedIn | Instagram