This week’s key takeaway: How Osvaldo Bergaglio used automation to revolutionise smash repair   Episode intro: In this episode we hear from an absolute legend of the game. Having never been in a body shop in his life, it wasn’t long before Osvaldo deconstructed the process of smash repair and started the revolution! We hear how his company Symach is making an impact on body shops all over the world, with contributions from his Australia General Manager, Mark Cunningham, and our old mate Aaron Scagliotta from Gino’s Panel & Paint in Perth; a loyal Symach customer.   In this week’s episode you will learn: -How to cure automotive paint in under a minute -The power of collaborating with your customers to drive innovation -How Osvaldo developed an efficient fixed line -How Osvaldo went global -How to eliminate bottle necks in your body shop -The difference between selling a piece of equipment and selling a solution -What the symach program brings to a real-life collision-repair business   Show links: ** This episode is sponsored by http://www.symach.com Check out their equipment to increase your productivity. ** Save the date of May 28 2021 for the Paint & Panel Conference in Melbourne. ** Go to www.paintandpanel.com/au/podcast to catch up on past shows and access show notes from every episode.