This week’s key takeaway: A hunger for knowledge leads to excellence with Glenn O'Donnell

 

Episode intro:   This week we speak to someone who Ben described as “one of the most forward-thinking men in the industry”. Glenn O’Donnell is the Co-owner and Managing Director at Macarthur Prestige Body Shop and North Shore BMW Body Shop, and a former award winner at our very own Paint & Panel Awards.

 

He’s built up a total of six body shops, and he makes it his business to be up with the latest technological trends in the industry. Even more importantly, he knows how to empower his team to get up to speed with him. His results speak for themselves, but thankfully he’s speaking to us to tell us how he does it!

 

In this week’s episode you will learn: -Why you shouldn’t get too hung up on volume of repairs -The benefits of a fixed-price model -The ethos behind a state-of-the-art workshop -How to understand prestige car brands -The level of training required to stay on top of new cars -How different departments should interact with each other -The importance of master techs -Why you need EV-specific technicians -The future of service departments -How manufacture alignments could future-proof your business

 

Show links: ** Find Glenn on Linkedin: https://www.linkedin.com/in/glenn-o-donnell-8269b75b ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: [email protected] ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.