This week's key takeaway:

Building a customer-focused business with Jamie Damer

Episode intro:

Our guest on the show this week is a shining example of customer service. Jamie Damer is the main man at Perth Autobody Repairs, and not only does he have a mountain of brilliant online reviews… he's also a double-award winner at the 2021 Paint & Panel Awards!

But how did his business become so good? Jamie was kind enough to share his secret sauce with us...

In this week's episode you will learn:

-How Jamie got into the industry

-How Jamie keeps 30 companies happy

-The importance of 'the experience'

-How Jamie gets such good reviews

-Jamie's tips on keeping up a good team spirit

-What Jamie did to diversify

-How Jamie achieved the optimum 'flow of the shop'

-What to outsource and what to keep in-house

-The impact the Paint & Panel award had on Jamie

Show links:

** Find Jamie on Linkedin: https://www.linkedin.com/in/jamie-damer-63344342/?originalSubdomain=au

** Perth Autobody Repairs website: https://perthautobodyrepairs.com.au/

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