This week's key takeaway:

Switching to a 4-day work week, with Iain Kippen

Episode intro:

Our guest this week is a real innovator, and his shop (Bissell's Paint & Panel in Queensland) is a multiple winner at our very own Paint & Panel Body Shop Awards.

Iain Kippen worked in a number of different industries before he ended up in collision repair. This helped him to see the wood from the trees and do things a different way, most notably giving his employees Fridays off and INCREASING productivity and profitability. Iain tells us how he achieved what many would think impossible - this one really isn't to be missed!

In this week's episode you will learn:

-How Iain fell into the automotive sector and made it work

-The difference between collision repair and other sectors

-The importance of transparency

-How Iain systemised his processes

-The optimum number of cars for profitability

-The best KPIs to measure in a body shop

-How many cars you should be processing per day

-Why personality is more important than skills

-How to deliver the 4-day work week

Show links:

** Bissell's Paint & Panel: https://www.bissellspaintandpanel.com/

** Paint & Panel Body Shop Awards, Nov 17th in Queensland, nominations open in May

** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: [email protected]

** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter

** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.