This week's key takeaway: Exploring Bold Strategies with Ben Chesterfield

Episode intro: This week we give you one heck of a success story from Ben Chesterfield: the man who took the bold move to diversify and jump into hail repair. Seeing as our theme for Paint & Panel L!ve this year is Bold Strategies and Total Hail Solutions are a sponsor, Sam Street paid him a visit and asked him how he pulled it off. Ben is the GM of Total Hail Solutions in Queensland, who are part of the Car Craft Group. As more and more insurance companies give hail work to specialist hail companies, it's really worth hearing how Ben is making it work and why it benefits the Car Craft network.

In this week's episode you will learn:

• Why Ben branched out into hail
• Where Total Hail get their business from
• How to work on hail with fleets
• The average work rate of a hail technician
• The advantage of being part of a wider group
• How conventional repair work meshes with hail work
• How hail repair can be delivered in multiple locations
• The difficulty for conventional repairers to manage hail
• The most common repairs from hail damage

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