This week's key takeaway: Using systems and tech to scale your business - with Lachlan Smith

Episode intro: If you haven't automated your business with software, it's high time you do. Our guest this week, Lachlan Smith, tells us how the 1QX package he pioneered transformed his business, and how it could transform yours.

If you want your business to run more smoothly and scale, Lachlan's software might just be the game changer you need.

In this week's episode you will learn:

• Lachlan's industry background
• Why you should know your numbers
• How Lachlan's software empowered his staff to take over the management of the shop
• How 1Q1 can improve communication with customers
• What we can learn from McDonald's
• The customisation options in the software
• The difference between 1QX and 1Q1
• How 1Q1 can help you train estimators
• The power of consistency

Show links: ** Find Lachlan on Linkedin: https://www.linkedin.com/in/lachlan-smith-6750652b9/ ** Email 1QX: [email protected] ** Nominations for the The Paint & Panel Awards are now open! Go to: https://bodyshopawards.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: [email protected] ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.