This episode features a panel discussion that seeks to explain the important topics to consider when it's time to repair your car. For the panel, Sam Street and Grant McHerron are joined by Tracey Richards, Business Manager at Geoff Richards Panel Beating, Glenn O'Donnell, General Manager at North Shore BMW Bodyshop, and James Frape, CEO of Compass Corp.

We begin our discussion by reviewing a hypothetical crash and the process involved in renewing policies to retain benefits and choice of repairer, contacting the insurance provider, and getting a loaned car while waiting for it to be repaired. We explore how damage is assessed, the difficulties of acquiring parts internationally, and get some red flags to look out for in relation to rushing repairs, ignoring manufacturer specifications, and the hurdles put in place by some insurance policies. The discussion also goes into detail about how large damage is assessed for repair, the need to accommodate for the large range of customisation in consumer vehicles, and making sure your repairer is authorised to undertake the work properly.

We wrap up with some final tips and tricks to consider when picking up and dropping off your car for repair.

Links & Resources:

Compass Corp

www.compasscorp.com.au

Geoff Richards Panel Beating

www.richardspanelbeating.com.au

North Shore BMW

nsbmwb.com.au

------------------------------

The Edge Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.

Hosts: Sam Street & Grant McHerron

Editor: Chris Visscher

Producer: Steve Visscher

Paint and Panel - © 2025